Privacy Policy

Macarong Trade Limited ("we", "our", "us", or the "Company") values your privacy and is fully committed to protecting your personal data. This Privacy Policy outlines our strict practices regarding the collection, processing, usage, storage, and protection of personal data collected through our corporate website, communication channels, and logistics operations, in compliance with international data protection frameworks.

By accessing our website, interacting with our digital assets, or submitting queries through our communication forms, you acknowledge and agree to the terms described in this Privacy Policy. If you do not agree with any terms herein, please discontinue the use of our website immediately.

1. Corporate Identity and Legal Framework

The data controller responsible for processing your personal information is:

Company Name:	Macarong Trade Limited
Registered Office Address:	Unit B, 3/F, Kai Wan House, 146 Tung Choi Street, Mongkok, Kowloon, 999077, Hong Kong
Contact Email:	info@chemlogtrade.com
Corporate Scope:	International Hazardous Goods & Chemical Logistics Services

Given our global footprint across key trade hubs (including Hong Kong, Singapore, China, and Kenya), our data handling mechanisms are engineered to align with the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong, the Singapore Personal Data Protection Act (PDPA), and the General Data Protection Regulation (GDPR) of the European Union for individuals accessing our services from the EEA.

2. The Categories of Data We Collect

We only collect data that is strictly necessary to fulfill your logistical inquiries, optimize our business relationships, and guarantee the technical stability of our website. We categorize this data as follows:

A. Information You Actively Provide (Direct Collection)

When you utilize our inquiry form, initiate communication via corporate email, or contact us through direct messaging links (WhatsApp, Telegram, LinkedIn), we collect:

• Identity Data: Full name, company name, corporate title or role.
• Contact Data: Corporate email address, telephone number, mobile messaging handles.
• Inquiry Content: Specific details regarding your chemical cargo, logistics requirements, destination ports, or multi-sector sourcing challenges.

B. Automatically Collected Data (Indirect Collection)

As you navigate our website, our systems automatically log technical metadata via browser cookies and server analytical parameters:

• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, operating system, and hardware characteristics.
• Usage Data: Pages viewed, interaction time per section, clickmaps, navigation paths through our services, and referring/exit pages.

3. Legal Basis and Purposes of Data Processing

We do not process personal data without a legitimate legal foundation. Under global regulations, we process your information based on the following grounds:

1. Performance of a Contract / Pre-Contractual Measures: To evaluate your hazardous cargo transport requirements, provide commercial quotes, negotiate freight distributions, and manage contract execution.
2. Legitimate Interests: To secure our infrastructure, mitigate bot injection and spam attacks, analyze corporate traffic performance, and improve our services.
3. Compliance with Legal Obligations: To adhere to international maritime customs regulations, hazardous substance transparency laws (ADR, IMDG, ICAO-TI, RID), and corporate financial reporting mandates.
4. Explicit Consent: Granted by you when choosing to opt-in to optional analytical cookies via our Cookie Consent Banner.

4. Cookie Infrastructure and Tracking Technologies

Our website utilizes cookies—small text files saved onto your device—to ensure seamless operations. You retain absolute control over non-essential tracking:

• Strictly Necessary Cookies: Essential for rendering the website layout, maintaining sticky headers, and operating secure form submission architecture. These cannot be disabled manually via the banner as the website cannot function without them.
• Analytical and Performance Cookies: Integrated via third-party systems (such as Google Analytics 4 and Yandex Metrica) to record user interaction trends and optimize server loads. These are blocked by default and are only initialized if you explicitly click the "Accept" button.

You can adjust, clear, or block cookies entirely at any time via your native browser settings (Chrome, Safari, Firefox, Edge), though doing so may cause certain layout elements (such as interactive maps) to experience degradation.

5. Data Retention Protocols

We store your personal data only for as long as is strictly necessary to satisfy the purposes for which it was originally collected, including the fulfillment of any legal, accounting, or statutory reporting obligations.

• Inquiry Data: Retained for a maximum period of 24 months from the last date of interaction, unless converted into an active operational logistics contract.
• Analytical Technical Logs: Retained for a maximum period of 14 months, after which data is completely anonymized or permanently purged from analytical databases.

6. Information Security and Risk Mitigation

Given our specialization in high-risk hazardous cargo logistics, our digital safety measures are as rigorous as our physical ones. We implement advanced technical and organizational measures to defend against unauthorized access, alteration, disclosure, or destruction of data:

• Enforced Hypertext Transfer Protocol Secure (HTTPS) encryption across all endpoints.
• Server-side input validation, anti-cross-site scripting (XSS) filters, and Honeypot anti-spam routing.
• Strict access controls restricting corporate database visibility exclusively to authorized logistics planners bound by confidentiality clauses.

7. Third-Party Data Disclosures and International Transfers

We do not sell, rent, lease, or commercially trade your personal information to third parties. Your data is only shared with trusted legal entities under strict confidentiality agreements:

• Contracted multimodal transport operators, port agents, and customs brokers necessary to execute cargo distribution.
• Regulatory bodies, port authorities, or law enforcement agencies when mandated by international safety codes.

Because international logistics inherently requires global data routing, your personal information may cross international borders. We guarantee that all such transfers are governed by appropriate safeguard mechanisms, including Standard Contractual Clauses (SCCs), ensuring an equivalent standard of protection.

8. Your Legal Rights

Depending on your geographic location, you possess powerful statutory rights over your personal data. These rights include:

• The Right of Access: Request a complete copy of the personal data we hold about you.
• The Right to Rectification: Request correction of any inaccurate or incomplete records.
• The Right to Erasure ("Right to be Forgotten"): Request permanent removal of your data from our systems, provided there are no overriding legal retention mandates.
• The Right to Restrict or Object to Processing: Stop optional analytical processing or withdraw previously granted tracking consents at any time.

To exercise any of these rights, please submit a formal request to our compliance team at info@chemlogtrade.com. We respond to all verified statutory requests within 30 calendar days.

9. Amendments to this Policy

We reserve the right to modify or update this Privacy Policy at our discretion to reflect evolving logistical statutes, shifting corporate operations, or new digital compliance rules. Any updates will be published transparently on this page with an updated "Last Updated" timestamp.